Verbio’s Privacy Policy

Privacy Policy

At Verbio (a brand of Oregon Translation, LLC), we’re committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about people who visit our website and our customers, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this Policy from time to time, so please check this page to be advised of any new changes. By using our website, you’re agreeing to be bound by this Policy. Any questions regarding this Policy and our privacy practices should be sent by email to dpo@helloverbio.com or by writing to:

Verbio

Attention: Data Compliance Officer

12655 SW Center Street, Suite 520

Beaverton, OR 97005.

Alternatively, you can telephone +1-503-914-1119.

Click one of the buttons below to access the Privacy Policy in Spanish or French.

Who are we?

Oregon Translation (doing business as Verbio Group) is a multi-cultural consulting language and communications company, with registered address at 12655 SW Center Street, Beaverton, Oregon 97005. We primarily help businesses and government agencies communicate with their global customers and supply chains through the provision of language, multimedia, and multi-cultural consulting services including but not limited to: cultural consulting on marketing campaigns, written translations, spoken and sign language interpreting, audio recording and subtitling, plus localization of websites and eLearning materials. A small fraction of our customers are individuals requesting translation of personal documents.

How do we collect information from you?

We obtain information about you when you use our website(s) (including our secure customer and vendor portals), when you contact us about services or apply for employment, when you submit information requests and supply documents or other attachments, when you pay for services or if you register to receive one of our periodic newsletters.

What type of information is collected from you?

The personal information we collect might include your name, company name, title, telephone number, address, email address, IP address, and information regarding what pages are accessed and when. You may also send us source or reference materials when you request services. If you purchase a service from us, your card information is not held by us. Information Verbio maintains in association with your customer account may include your username, password, payment history, project records, customer support inquiries and documents or attachments for processing projects. This information collected by Verbio is deemed to be “Personal Information” if it is transferred from the EU to the U.S., relates to an identified or identifiable individual as defined in Article I (8) of the Privacy Shield Principles, and recorded in any form or media.

How is your information used?

We may use your information to:

  • process orders that you have submitted;
  • to carry out our obligations arising from any contracts entered into by you and us;
  • process a payment that you have made;
  • seek your views or comments on the services we provide;
  • provide customer support and/or service;
  • notify you of changes to our services;
  • send communications you have requested and/or may be of interest to you. This may include information about promotions of our associated companies’ goods and services;
  • process a job application (as employee or contractor).

We regularly review our retention periods for Personal Information. We are legally required to hold some types of information to fulfill our legal obligations, but in such circumstances, we shall only process and hold such Personal Information reasonably necessary for purposes of archiving in the public interest as defined under the Privacy Shield Principles. Otherwise, we will only hold your Personal Information on our systems for as long as required for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

You, as the owner of your Personal Information, always have the right to access your Personal Information collected by Verbio.

Marketing partners: We will not share nor sell your information to third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents, subcontractors and other associated organizations for the sole purpose of completing tasks and providing services to you on our behalf. When we use third party service providers, we shall disclose any subsequent transfer of your Personal Information necessary to accomplish the scope of work you have requested and give you an opportunity to object.  If permitted, we shall only disclose the Personal Information that is necessary to deliver the requested service, and we have contracts in place that require third parties to keep your information secure and confidential. We do not release your Personal Information to third parties beyond Verbio Group, unless (i) it is necessary to complete our work for you, and you have consented, (ii) you have requested us to do so, or, (iii) we are required to do so by law. In the unlikely event that a third party engaged by Verbio to process your Personal Information is unable to uphold its responsibilities to safeguard and keep your Personal Information strictly confidential consistent with the Privacy Shield Principles, then Verbio shall be ultimately responsible for remedying any issues.  When you pay via credit card, your payment is processed by a third-party payment processor, who specializes in the secure online capture and processing of credit/debit card transactions. We do not keep this information. If you have any questions regarding secure transactions, please contact us.

Your choices

Verbio takes your privacy seriously and will only use your Personal Information to administer your account and to provide the products and services you have requested from us.  In exchange for receiving your Personal Information, Verbio will give You the choice to consent or instruct Verbio to refrain from using your Personal Information for: (i) Verbio’s retention of your Personal Information for a purpose that is materially different from the purpose(s) for which it was originally collected, and (ii) Verbio’s disclosure to a third party, whether or not that third party is acting as an agent to fulfill Verbio’s services.  In the event that your Personal Information consists of “Sensitive Information,” i.e., Personal Information specifying medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or information regarding your sex life, . However, from time to time, we would like to contact you with details of other language-related services and/or special offers that we provide. (We will not share nor sell your details to third parties for advertising purposes.) email: dpo@helloverbio.com or by writing to Verbio, attention: Data Compliance Officer, 12655 SW Center Street, Suite 520, Beaverton, OR 97005.

How you can access and update your information

You have the right to ask for a copy, to correct, to amend, or delete any of the Personal Information Verbio holds about you. The accuracy of your Personal Information is important to us. We’re working on ways to make it easier for you to review and correct the Personal Information that we hold about you. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: dpo@helloverbio.com or by writing to Verbio, attention: Data Compliance Officer, 12655 SW Center Street, Suite 520, Beaverton, OR 97005. Alternatively, telephone +1-503-914-1119.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us Personal Information, we take steps to ensure that it’s treated securely. For this reason, we do not accept credit card payment across the Internet at this time. We work to protect your Personal Information once it is within our network, but we cannot guarantee the security of any information you transmit to us using unencrypted email or public websites and you do so at your own risk. Where we have given (or where you have chosen) a password that enables you to access certain parts of our websites, you are responsible for keeping this password confidential. Information submitted through our secure customer or vendor portals is encrypted and protected with 128-bit SSL encryption.  In addition, Verbio requires its third party service provides to handle and store all Personal Information with an equivalent level of physical and digital security as Verbio.

Profile

We may analyze your Personal Information to create a profile of your service interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.

Use of ‘cookies’

Like many other websites, our websites verbiogroup.com, plunet.verbiogroup.com and oregontranslation.com use cookies. ‘Cookies’ are small pieces of information sent by an organization to your computer and stored on your hard drive to allow that website to recognize you when you visit. They collect statistical data about your browsing actions and patterns. For example, we use cookies to store your country or language preference. This helps us to improve our website and deliver a better more personalized service. It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in some loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organizations. This privacy policy applies only to our website‚ you are advised to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. We recommend that you check the policy of that third-party site. Verbio commits to resolve complaints about our collection or use of your Personal Information. European Union residents with inquiries or complaints regarding our Privacy Shield Policy should first contact:

Verbio
Attention: Data Compliance Officer
12655 SW Center Street, Suite 520
Beaverton, OR 97005
Phone: +1-503-914-1119
Email: dpo@helloverbio.com

Verbio is subject to the investigatory and enforcement powers of the United States Federal Trade Commission (FTC) with regard to Verbio’s Personal Information privacy compliance under the EU-U.S. Privacy Shield Principles. Please note that Verbio may be required to disclose an individual’s Personal Information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

Privacy Shield

Verbio (a brand of Oregon Translation, LLC) complies with the EU-U.S. Privacy Shield Principles as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Information transferred from the European Union to the United States. Verbio has certified to the U.S. Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program and to view our certification page, please visit https://www.privacyshield.gov.

In compliance with the Privacy Shield Principles, Verbio commits to resolve complaints about our collection or use of your Personal Information. EU residents with inquiries or complaints regarding our Personal Information Privacy Policy should first contact:

Verbio
Attention: Data Compliance Officer
12655 SW Center Street, Suite 520
Beaverton, OR 97005
Phone: +1-503-914-1119
Email: dpo@helloverbio.com

 

Verbio has further committed to refer unresolved Privacy Policy complaints to: the International Centre for Dispute Resolution (ICDR) an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not resolved your complaint please contact or visit http://go.adr.org/privacyshield.html for more information or to file a complaint. The services of ICDR are provided at no cost to you.

Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel. Visit: https://www.privacyshield.gov.

Verbio is subject to the investigatory and enforcement powers of the United States Federal Trade Commission (FTC). Please note that Verbio may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

EFFECTIVE DATE: 01 February 2019
VERIFICATION METHOD: Self-Assessment

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in May 2020.